Support

For help with Moment, email us at the address below.

Common Questions

How do I create a Moment?

Open the Moment tab and tap "New Moment." A nearby friend can join from their iPhone. When you tap the shutter, both phones take a photo. Review the pair and tap Publish.

How do I add friends?

Take and publish a Moment with someone in person. You become friends in the app when the Moment is published.

How do I delete my account?

Go to Settings and tap "Delete Account." This removes your account, profile, uploaded photos, and friend connections. Shared Moments you participated in are also removed for the other participant. Cloud photo deletion can take longer; photos already saved or exported by another person remain on their device.

How do I report content or a user?

Use the three-dot menu to report a Moment or profile. To report a comment, open the comments and long-press it. We review reports within 48 hours. You can also email the address below with the subject "Report".

What happens when I block someone?

Open their profile menu and choose Block User. Blocking removes the friendship and permanently deletes your shared two-person Moments. You won't see each other's profiles or Moments containing the other person. You can unblock from Settings → Blocked Users; doing so does not restore the friendship or deleted shared Moments.

Do I need internet to take photos?

You need internet to sign in, upload, and view the shared feed. Nearby capture and photo transfer use a direct connection between the phones. Keep Wi-Fi enabled and allow Camera and Local Network access.

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